Our relationship with you is highly valuable to us and hence we are very serious about your privacy. The ultimate objective of this privacy notice involves identifying the way in which we process, store, collect, use, and share; disclose your personal details, collected by us from you or others, that are relevant with your usage of our websites. This privacy notice is inclusive of the identification of your rights with regards to your personal details, as described below.
- Your personal details, collected by us
- The way in which we make use of your personal details
- With whom we may share your personal details
- How we will bestow protection to your personal details
- For how long we will be storing your personal details
- Our policy regarding information about children
- Your options and rights about your personal details
- Links to other services and websites
- How to reach us with your queries, regarding our use of your personal details
Your personal details, collected by us
Personal details refer to the information which is interlinked with an identifiable or identified natural person. The identifiable natural person contributes to being a person whom you can identify indirectly or directly, with the reference to the identifier like the location data, identification number, name, online identifier, name, online identifier, or other parameters that are specific to the mental, physiological, economic, physical, social, genetic, or cultural identity of the specific person. We do not give consideration to the personal details for the inclusion of fetals which cannot be used any longer for the identification of a certain natural person, in combination with any details, or otherwise.
We collect details from you, when we confer it voluntarily as well as in an automated manner while you use the services, we provide. We may also collect these details from the below-mentioned sources
For more details about the personal details, we collect, go through the below-mentioned details:
- We collect personal details from you as well as devices, which are inclusive of mobile phones, used by you at the time of using our services, registration of an account with us, conferring details on the website form, making the purchase, collector engage with us via one of the social media pages, addition or updating details to the chat with the customer support specialist, to your account or at the time of corresponding with us.
- Apart from this, we also seek personal details about you from a wide array of third services, in connectivity with our services which are inclusive from either of the following sources
- Social media platforms
- Customer service providers
- Advertising service providers
- Service providers of data analytics
- Service providers of chat, email as well as other communications
- eCommerce service providers
For more details about the kind of your personal details we use, you can have a look at the below-mentioned descriptions:
- Generalized personal data
We may make use of the below-mentioned categories of personal details that are related to the use of our services
- The personal contact information like title, name, mobile number, address, and personal email ID
- Account preference
- Information about location
- Financial details like credit card number
- Details about social media account
- The computer as well as connection details like statistics on the page view, referral URL, traffic from and to from the sites, your internet protocol address, ad data, weblog details, browsing data
- the unique identifier or device ID, Identity for the purpose of advertising, device type, order ID as well as unique device token
- Unique data category
- We never need or request you to give any of the below-mentioned data categories, but during interactions with our customer service or chat services, we are aware that at times, users of the services or customers of the services select to share the below-mentioned type of personal details with us on their own:
- Details regarding the ethnicity or race, sexual orientation, race, beliefs or other political opinions
- Details about the health, which is inclusive of the diagnosis, medical conditions or the injuries
- We will never need or request to confer such details from us. However, in case you are willing to share them with us, our business partners who confer tools for bestowing support to the interactions of customer service and chat, in general, maintain a certain copy of the recording and transcripts for all the transactions of the customer service. However, we do not disclose or use the same for objectives, other than the analysis or resolving any complaints, issues or suggestions that you bring to our attention.
- Other details about you, we collect
Our services make use of cookie as well as a similar type of technology. Cookies refer to small text files which are sent by the device or computer every time, you pay a visit to our services, that is unique to your browser, account or the device. At the same time, cookies ensure to make browsing as well as surfing the internet really easy for you by saving the different preferences in a manner that we make use of the same for the improvement of the next visit to the services. From cookies, you can gain information about the areas of the service which are beneficial and the certain areas, that require improvement. You can select, to accept the cookies or not, by bringing changes in specific parts of the settings of your current browser.
However, in case you select to disable the cookies, there are chances that your experience to use our services may get impaired. Thus, few features will not work in the way, they were supposed to. At the time of using our cookies or similar technologies, we may be setting the cookies on our own. However, at certain times, we may seek the assistance of third parties to help us in using the cookies and related technology.
Cookies may be temporary or permanent in nature. A permanent cookie retails the preferences of the user for a specific website, thereby let the usage of the preferences in the browsing sessions of future and remain valid till the expiry date. On the other hand, a temporary cookie will be expired after the end of the user session, with the closing of the web browser.
At times, third-party servers make use of invisible beacons or pixels on the services with an eye to counting the total number of visitors who will pay a visit to the specific content or pages. The specific details are reported as well as collected in aggregate. We may make use of the details for bringing an improvement in the marketing content and programs s, and for targetting the advertisement towards you.
Apart from the personal details, you select to confer us, which is collected by third party service providers or us in an automated manner at the time of using our services, collected by our third party service providers or us at the time of using the services, the third party service providers and we are making use of a wide array of technologies for the collection of specific user details in an automated manner, at the time of interacting or visiting the service. Such details are inclusive of the operating system, type of browser, the time, the page served, the preceding page view, source of the request as well as other types of information.
The way in which we make use of the personal details about you
We only make use of your personal details for the below-mentioned reasons. However, we may give a consideration to use it for other reasons which are compatible with the actual objective, as described. In case you require using your personal details for the irrelevant objective, you will receive a notification and we will be explaining the legal basis owing to which we are doing the same.
- Generally, your personal details may be used for the below-mentioned objectives
- In relation to the provision of services we provide you, which may be inclusive of the following
- Generalized personal details
- Conferring webinars
- Management as well as the fulfillment of the orders
- Conferring courses and programs
- Operation as well as improvement of the services
- Conferring customer support as well as providing a response to the comments and questions
- Management of the reward account
When we comply with the legal obligations which are inclusive of assessment of compliance with the regulatory requirements, for instance, usage of customer order details in the aggregate, this should be inclusive of the revenues that are generated in relation with our requirement of regulatory tax
For the availability of the legitimate interested as well as highlighting opportunities and content which are relevant to you, for maintaining our relationship with you, improvement of our services, and bestowing protection to the users, where such interests are not outweighed by your freedoms and rights. Both of us reap benefits as we make use of our details for.
Improvement of the services, for instance, by reviewing details which are related to crashed or stalled pages, that are experienced by the users and that let you identify as well as fix issues, and provide a better experience.
Determining which ads will be shown to you by showing only those ones which match your previous browsing, past viewing, and shopping activities. There are a bunch of advertising services which collect as well as use the data from the activities of mobile app and web, both off and on the services that will be helpful in showcasing the ads which are targeted to the interests.
- Offering new programs, features as well as opportunities
- Delivery of service updates targeted marketing and professional offers on the basis of preferences of communication.
- Reaching you by postal mail or email for conferring discounts, coupons and unique promotions, polling the opinions via questionnaires or surveys and providing information about the services, that are authorized via the applicable law.
- Taking a measurement of the performance of the email marketing campaigns
- Monitoring as well as improvement of the information security of the websites
- Reaching you for the order, account, for the troubleshooting of the issues with the account, for the order, for resolving the dispute, for the collection of fees, money owed or otherwise, that are required for conferring customer service
- For the detection, prevention, investigation, and mitigation of fraud, security breaches or other illegal or prohibited activities
- To keep our services secure, safe, and operational
- Customization of the content which should be inclusive of services and items which you may like as a response to the actions, which you take
- Offering services, as requested by you, or as described at the time of collection of the details.
- Making use of the geo-location for conferring services, based on location
- Conduction of analytics about who will be using the services and what they will be doing. For instance, by reviewing how frequent people will be reviewing specific content, we will be learning as well as understanding which content will be helpful and valuable to you as well as others
- With your permission, we may make use of the personal details for offering marketing via email, phone calls, text or SMS
- Offering marketing from different third parties
- At the same time, we may make use of the personal details of our users in the below-mentioned situations that are rare
- When we require bestowing protection to your interests
- When it is required in the public interest
- Special data category
In spite of the above, we will be using special data category, mentioned above in limited circumstances with your permission only or we may make use of such type of data, when it is required, with regards to the legal claims or when it is required for bestowing protection to your interests and when you will not be able to give your consent, or when you have made the information public.
- We are not going to ask you ever for a special category of details. However, in case you provide the same to us during your communication, such as customer support chats, we as well as third-party service providers, employed by us for the management of visitor provided and customer provided communications as well as requests. However, we will not disclose or use these details as per our standardized data retention policy.
- In case you do not want to give such type of special personal details category, we request you not to disclose the same to us.
- Other details about you, collected by us
- Cookies as well as tracking technology
We may also make use of third-party advertising agencies for providing advertisements about the services and goods, which may interest you at the time of accessing as well as using our services, other websites, online services, apps, on the basis of information that are relevant to your use as well as access of the websites, services, apps on either of the devices, details which are received from different third parties. In order to do the same, organizations may recognize or place a certain cookie on the browser and make use of such technology in addition to the information, collected regarding the online usage, for the recognition across the different device, used as a laptop, smartphones.
Use of information
We may use the usage information for a wide array of purposes, which are inclusive of bringing an improvement in the services. After analysis, the usage information plays an indispensable role in determining the ways in which the services will be used, like the kind of visitors, arriving at the services, the kind of content which is highly popular, the kind of content with the highest relevancy, the kind of visitors who have keen interest in certain types of content as well as advertising.
Do not track signals
During the time, we do not provide a response to the do not track signs of the browser. There are no standard times for how long the signal needs to be interpreted. Third parties like the service providers may be collecting details about the online activities over the due course of time as well as across various websites, which is inclusive of the time of visiting the website.
Special data category
- The way in which we make use of your personal details
- We will make use of your personal details for the sole information, as mentioned below until we have reasons for giving consideration to why we require it for other reasons and the reason needs to have compatibility with the actual objective, as mentioned. In case we make use of your personal details for objectives that are not related, you will receive notification where there will be an explanation about the legal basis that let you do the same.
- Generalized personal data
- In general, the personal details, offered by you will be used owing to the below-mentioned reasons
- With regards to the provision of services, as offered to you
- Fulfillment and management of the orders
- Payment of the processing and management of account
- Providing courses and programs
- Conferring webinars
- Operating as well as improvement of the services
- Offering customer support as well as response to the comments as well as questions
- Management of the reward account
- To comply with the legal obligation which is inclusive of the assessing compliance with the regulatory requirement, for instance, usage of customer order details in the aggregate, such as generation of revenue in relevance to the requirements of the regulatory tax
- For making the legitimate interest available and highlighting the opportunities and content which are relevant, improvement of the services, maintaining the relationship with you. Both of us will be reaping benefits as we provide the details for the improvement of the services, for instance, by reviewing details that are associated with crashed or stalled pages which are experienced by the users, for the fixing and identification of issues, and providing a better experience.
- Determining which ads will be shown to you by showcasing those that are relevant to your browsing, past viewing, and shopping activities. There are several advertising companies that use as well as collect data from the activities of mobile app and web, both off and on the services, for showcasing ads which will be targeted to the interests.
- Providing new programs, features, and opportunities
- Reaching you via the postal mail or email for conferring discounts, coupons and special promotions, polling the opinions, via the questionnaires, and conferring details about the services, authorized by law.
- Measurement of the performance of the email marketing campaigns
- Delivery of the service updates, targeted marketing, promotional offers on the basis of preferences of communication
- Reaching you about your account or the order, for the troubleshooting of issues with the order or account, for resolving the dispute, for the collection of monies or fees, or as required for conferring customer service
- To keep our services secure, safe and operational
- Improvement and monitoring the information security of the websites
- Customization of the content which is inclusive of services and items which you may like as a response of the actions, you take
- Security breaches, detection, prevention, mitigation as well as investigation of fraud, or illegal activities
- Conduction of analysis about who will be using services, what they will be doing. For instance, by reviewing how frequent people go through specific content, we can gain an understanding of the content that will be highly helpful and valuable to you as well as others.
- Offering other services, as requested by us, at the time of collecting details
- Use of geo-location for conferring location-based services
- With your permission, we make use of personal details for
- Offering marketing from different third parties
- Offering marketing with the aid of email, phone calls, text, or SMS.
- We also make use of personal details in the below-mentioned situations which tend to be rare
- Where it is required to bestow protection to your interests
- When it is required in public interest
In spite of the above, we will make use of a special category of data which is mentioned in the above section in the limited circumstances and exclusively only with your permission, we may make use of such kind of data, where it is required, relevant to the legal claims or when it is required for bestowing protection to the interests.
We are not going to ask for any special information category. However, in case we offer the same to us in the communication, like in the customer support chats, and the third party service providers, who are employed by us for offering assistance to us for the management of visitor provided and customer provided requests, as well as communications, will be storing.
In case you are not willing to have any special category of personal details, kindly do not disclose the same to us.
- Other details about you, we collect
- Cookies as well as tracking technologies
We may also be using different third-party advertising companies for providing advertisements, in relation to services and goods, which may highly interest you, while you get an access as well as use the services, provided by us, other online services, apps, websites, on the basis of details, which are relevant to the access as use of the services. For doing the same, such organizations may be recognized or place a cookie on the browser, you are using. They may also make use of the technologies, in addition to the details, collected by them regarding your online usage, for recognizing you across different devices, used by you, like a laptop, smartphones.
Do not track signals
During the time, we do not provide a response to the do not track signals of the browser as there are no standards, regarding how these signals need to be interpreted. Third parties which are inclusive of the service providers may receive details regarding the online activities across various websites over time.
Information about use
We may make use of the usage information for a bunch of objectives, which are inclusive of enhancing or bringing an improvement in the services. After analysis, the usage information will be useful in determining how the services will be used, the kind of visitors who will be arriving at services, the kind of content which is highly popular, the most relevant content and the kind of visitors who are interested in specific type of content, as well as advertising. We may get associated with the usage information along with the personal details, offered by you.
How we will bestow protection to your personal details
- With whom we are going to share your personal details
- With regards to our services, we may be sharing your personal details with either of the below-mentioned recipients:
- Software as well as service providers, used by us for the management as well as processing of your details
- Service providers, whom we employ, for the management as well as processing of the details
- Hosting service providers who offer database storage for the business
- Advertising service providers, used by us for providing assistance in offering personalized advertising
- Shipping providers for the objective of shipping the products, ordered by you
- Among various departments and with our reliable advisors and investors internally
- In addition to this, we will be sharing your personal details with the third parties, as necessary by law, where it is required in relation with our services or where we have a legitimate interest to do the same.
- Most of the third parties, with whom we will be sharing the personal details are situated and stored the information in Australia. However, few of them may be storing the details outside Australia.
- In case we are subjected to acquisition or merger with another organization, we may be sharing details with them, in relation to the transaction. In case this type of event occurs, we will need the latest acquiring or combined entity will be following the privacy notice, with regards to the personal details.
We store the personal details you provide in Australia or other countries. The privacy protection, as well as the right of authorities for getting access to the details in such countries, will not be similar like in your home country.
The right security measures have been put in place by us with an eye to bringing a reduction in the chances of unauthorized access, misuse, loss, disclosure, as well as alteration. Apart from this, we reduce access to your personal details to the agents, contractors, employees or any other third parties. Apart from the third parties with whom sharing of personal details are done for the performance of the services, third parties, with whom we get engaged for the business and who may be having access to your personal details will be processing the personal details, according to our instructions only. They will make use of your personal details only for performing the contract with us.
How we protect our personal details
We may be storing your personal details while following the completion of the transaction with you to the certain extent, which is needed for complying with the legal accounting or for reporting the requirements, and for offering details about the services, as requested by you. In addition to this, we may be storing your personal details, which are present in our standardized back-ups.
Your options and rights about your personal details
You are the sole owner of your data, not us. Hence, you have the right to choose how we make use of your personal details, for communicating with you as well as sending you the marketing details. You can opt-out from future marketing communication at any time
Links to other services and websites
- With the use of the unsubscribed function in an email, which you get from us.
- Contacting us as the set forth under the How to Contact Us section
- Apart from this, in accordance with your location, you may be having the below-mentioned rights with regards to your details, under specific circumstances
- The right to request access to the personal details of yours as well as the below mentioned details about our usage of your personal details
- The sole objective of such usage
- To whom we have disclosed your personal details
- The categories of the personal information of yours, which have been used by us
- The right to request us to correct the wrong personal details, that concern you
- The right to request us to erase the personal details, when we do not require the data, relevant to our services anymore, or with regards to the special categories of personal details, in case you have withdrawn permission from us to use the information.
- The right to request us to restrict the use of personal details
- The right to withdraw consent to the usage of special categories of the personal details
- The right to lodge a complaint with the assistance of supervising authority of the country
- The right to receive a copy of the personal details of yours with us.
- The right to object to the usage of your personal details where you will not be using the same for the performance of the services, that you have requested.
- In case you are willing to exercise either of the rights, as enlisted above, feel free to contact us via either of the procedures, as mentioned in the "How to Contact Us" section, as mentioned below:
- Apart from this, irrespective of your location, you will be having choices, which will be available to you via the browser or device which will be used by you with an eye to getting access to the services. For instance,
- The browser, you are using will allow you to get a control on the cookies as well as other kinds of storage of local data.
- The mobile phone will allow selecting whether and how your location, the different advertising identifiers as well as other data will be shared with us.
- Our policy on the information of children
- Children below the age group of thirteen years are not permitted to make use of the services. In case you are based in Australia, you are allowed to make use of the services in case you have attained the age limit at which you can provide permission to the processing of data under specific laws of the country or in case it can be verified with the consent of parents. In case you are a parent and you have come to know that your kids are making use of the services and you are not willing to let them do so, feel free to contact us.
How to reach us
- In case you have any concerns or queries, regarding the usage of your personal details, do not hesitate to reach us via either of the processes, as enlisted below. In case you have any concern or complaint about how we will make use of your personal details, we will be working for addressing this concern.
- You can reach us via email or mail address, in case you have any queries or concern.